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All transactions are processed in AUD.

Shipping and Delivery Policy

Shipping costs are a flat rate of $12.95 for purchases totalling under $100 and free shipping for purchases totalling over $100. When goods are in-stock, orders are dispatched within 3 business days. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations, depending on your specific location. Shipping to non-fixed addresses such as PO boxes, parcel collect and parcel lockers must be sent via Australia Post, and can take longer than the estimated shipping times above.

Click and Collect Policy

Photo ID must be shown when collecting.
Credit Card used in transaction must be shown when collecting.

Customer Service Policy

Cecil Walker Cycles is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 1 - 7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Cecil Walker Cycles offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, we will always endeavour to keep our customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

Your full name
Your order number
Reason why you are returning the product
Your instructions informing us how you would like the issue resolved.
Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .